Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-multilingual-chatbot-support-for-restaurants.livebursts.com (hereafter referred to as “AI Multilingual Chatbot Support for Restaurants,” “we,” or “our”). We prioritize and respect your privacy by ensuring the secure handling of your personal data. This Privacy Policy details our practices regarding the collection, storage, access, and processing of personal information in adherence to various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and Colorado Private Information Protection Act (CPA) in the United States
  • Utah Consumer Sales Practice Act (UCPA), Connecticut Common Cause Data Protection Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy applies to all aspects of our online presence, including our website, applications, services, and products offered at https://ai-multilingual-chatbot-support-for-restaurants.livebursts.com. However, it is crucial to understand that this privacy policy does not extend to third-party platforms, apps, or services accessible through links on our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

This policy guides the privacy practices when:

  • You utilize our applications, engage with our services, or act as an authorized user on our platform.
  • You visit any of our websites linked to this Privacy Policy.
  • You receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal information:

  • Account Information: Details related to your user account, including login credentials and profile settings.
  • Payment Information: Transaction data needed for processing payments, such as cardholder name, card number, expiration date, and security codes.
  • Financial Information: Data about your financial status or transactions, which may include bank account details.
  • Purchase Information: Records of products or services you’ve acquired from us, including order numbers and purchase dates.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses and mobile phone numbers.
  • Location Data: Your geographical location data when you interact with our services.
  • Feedback: Your comments, reviews, or responses to surveys we conduct.
  • Social Media Information: Data from social media platforms when users choose to connect their accounts to our service.
  • Product Information: Details about products you’ve shown interest in or purchased on our platform.

We gather this data through direct user input, interactions with our services, and automated technologies like cookies and tracking pixels. Additionally, third parties may provide us with personal information, governed by their respective privacy agreements.

Cookies

Our website employs cookies to enhance your browsing experience and for analytics purposes:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our website and services.
  • Preference Cookies: Tailored settings and preferences stored on your device to improve user experience.
  • Analytics Cookies: Used by our analytics providers to track visits, interactions, and trends, helping us understand user behavior.

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary for the fulfillment of specific purposes, such as providing services, completing transactions, or complying with legal requirements. Once these purposes are met, we securely delete or anonymize the data.

Security Measures

AI Multilingual Chatbot Support for Restaurants implements robust organizational and technical safeguards to protect your personal information:

  • Encryption: We employ encryption protocols to secure data in transit and at rest.
  • Access Control: Strict access controls are in place to ensure that only authorized personnel can access sensitive data.
  • Regular Audits: We conduct regular security audits and updates to identify and mitigate potential risks.

Children’s Privacy

Our services are not intentionally designed for children under the age of 18, and we do not knowingly collect personal information from them.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: The right to have inaccurate or incomplete data rectified.
  • Erasure (Right to be Forgotten): Under certain circumstances, you can request the deletion of your data.
  • Restriction: Limiting the use of your personal data in specific situations.
  • Portability: Receiving a copy of your personal data in a structured format and transferring it to another controller.
  • Objection: Objecting to the processing of your data for certain purposes.
  • Non-Discrimination: You have the right not to be discriminated against for refusing to provide or withdrawing consent.

To exercise these rights, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update and modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please reach out to us via:

  • Email: contact@ai-multilingual-chatbot-support-for-restaurants.livebursts.com
  • Postal Address: [Provide the physical address]